Archer System Administrator – Metro DC Area

Essential Functions:

The Archer System Administrator (SA) is responsible for effective provisioning, configuration, operation, and maintenance of the Archer enterprise Governance, Risk, and Compliance (eGRC) software and related infrastructure. This individual conducts operations, maintenance, and development of the organization’s “Enterprise” system, which collects data from remote sites via automated data feeds.
This individual will coordinate with various parties at client’s Headquarters and the Nevada Information Assurance Response Center host for daily operations and maintenance of the system. Additionally, this individual will assist the Archer project team with programmatic and technical issues in all phases of the Project Management Methodology for development of new capabilities. These activities include requirements gathering, development, and testing, as well as coordinating the production transition at Headquarters and remote sites.

SA Engineering and Provisioning:

1. Engineering of SA-related solutions for various project and operational needs.
2. Configure services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
3. Develop and maintain installation and configuration procedures.
4. Contribute to and maintain system standards.
5. Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.

Operations and Support:

6. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
7. Perform regular file archival and purge as necessary.
8. Create, change, and delete user accounts per request.
9. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
10. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
11. Escalate difficult technical issues with product support and/or professional services.

Maintenance:

12. Apply system patches and upgrades on a regular basis, and upgrade administrative tools and
utilities. Configure / add new services as necessary.
13. Maintain operational, configuration, or other procedures.
14. Perform periodic performance reporting to support capacity planning.

Knowledge/Skills

15. Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
16. Experience, training, or certifications with the Archer eGRC tool.
17. Two to three years system administration or technical customer service experience.
18. A DOE “Q” clearance is highly desired.

Complexity/Problem-Solving:

19. Position deals with a variety of problems and sometime has to decide which answer is best. The
question/issues are typically clear and requires determination of which answer (from a few choices) is
the best.

Discretion/Latitude/Decision-Making:

20. Decisions normally have a noticeable effect department-wide, and judgment errors can typically
require one to two weeks to correct or reverse.

Responsibility/Oversight – Financial & Supervisory:

21. Functions as a lead worker doing the work similar to those in the work unit; responsibility for
training and instruction.
22. No budget responsibility.

Communications/Interpersonal Contacts:

23. Interpret and/or discuss information with others, which involves terminology or concepts not
familiar to many people; regularly provide advice and recommend actions involving rather complex
issues. May resolve problems within established practices.
24. Provides occasional guidance, some of which is technical.

Working Conditions/Physical Effort:

25. Responsibilities sometimes require working evenings and weekends, sometimes with little advanced
notice.
26. Periodic travel for training, conferences, or project planning summits is required.
27. No physical labor required.

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